Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information

Secure Ordering

TilaTech uses industry-standard SSL encryption for all orders. Every order shipped includes an invoice attachment for your records.

Privacy

Your privacy is important to us. We will never under any circumstance share customer information with, or sell it to, unauthorized individuals or companies. The information we obtain from you during your visit to our site and the information you give, such as your credit card number and contact information, is provided to our merchant only to process your order.

International customers outside of the United States and Canada only - your information is provided to a third party verification service which helps us determine the validity of orders outside of the United States and Canada. For cardholder security, you may be contacted to verify your order.

Payment & Shipping

TilaTech accepts the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept online payments via PayPal. Pre-orders on products will be charged the full amount and will be shipped once the product has been released. . Washington residents, add 9.5% sales tax.

Shipping

We ship to all domestic and international locations accepted by UPS, FedEx, or USPS. The customer is responsible for all import charges and any other costs associated with international shipping. Most orders are shipped within 24-48 hours.

Approximate 'In Transit' Times for Shipping Methods:

UPS Ground: 1-7 business day(s)

UPS 3 Day Select: 1-3 business day(s)

UPS 2nd Day Air: 1-2 business day(s)

UPS Next Day Air: 1 business day

FedEx Home Delivery: 1-7 business day(s)

FedEx Ground: 1-7 business day(s)

FedEx 2Day: 1-2 business day(s)

FedEx Standard Overnight: 1 business day

USPS Priority Mail: 1-3 business day(s)

USPS Express Mail: 1 business day

Return Policy

Nondefective Merchandise
TilaTech offers a 30 day money back guarantee, with a 15% restocking fee, on most of the products we sell, unless otherwise stated. For any reason, you may return your purchase for a full refund of the purchase price less applicable restocking fees and original shipping costs, but only during the first 30 days of the shipping date. We do not accept returns on the following items: Liquid Cooling kits, opened box Heatsinks or Water cooling products, Tubing, or any blister packaged/sealed products.

Our restocking fee applies to all non-defective, returned items, no exceptions. Original shipping charges are non-refundable. Products must be returned in original, unopened and undamaged, resellable condition with all included accessories, packaging and documentation. For example, if you purchased from us a water block or a heatsink, and opened the packaging, or installed it, or touched it, or exposed the copper to open air where it can oxidize quickly, any or all of the above, we will not accept your return due to the product being non-resellable.

Custom built computers sold or made through TilaTech cannot be returned for a refund or a replacement. All sales are final and once the order has been shipped, there is no way to cancel it. We are not responsible for any damage caused by the delivery agent or carrier. All computers sold through TilaTech are as is and all sales are final. If any damage has occured to the computer, we'll try our best to provide technical support via email. We are not responsible for any damage caused by the purchaser and/or owner of the computer.

All Graphics cards, motherboards, and memory (RAM) are subject to a 20% restocking fee for all returns. Exchanges are also subject to this fee if there are any missing or damaged components.

Open-Box Items

Return for refund within: non-refundable
Return for replacement within: non-replaceable

TilaTech.com sells items that are listed as "Open Box." The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including (but not limited to) scratches, dings or dents. Should these items prove defective following their purchase, the buyer (not the manufacturer, distributor, or TilaTech.com) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law.

If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.

Warranty

TilaTech offers a 14 day warranty on all our products to be free of defects in materials and workmanship. TilaTech will exchange the product within the first 14 days of the shipping date, provided the product has not been subject to abuse, misuse, neglect or physical damage. This warranty applies only to the original purchaser and is non-transferable. Please contact the manufacturer directly after this period.

Defective Merchandise If ever you receive a defective product, please contact us as soon as possible for a Return Merchandise Authorization (RMA) number. You may email us at rma@tilatech.com to obtain authorization. We accept no returns without a valid RMA number. RMAs are valid for 7 days from the issue date.

For order cancellations, please email support@tilatech.com as soon as possible after placing your order. If your order has been shipped, you may refuse the package upon delivery. A credit will be issued when the order is redelivered to us, minus any applicable return transit costs.

Limited Liability Disclaimer

TilaTech shall not be held responsible or liable for (1) any damages incurred, incidental or consequential, while using our products, including, but not limited to loss of income, savings or profit, or loss of electronic data or records, (2) third-party claims filed against the purchaser, or (3) damage to products during shipment or lost or misdirected shipments.

Any and all liability by us is valid for no more than the current market value of the goods sold by us.

We reserve the right to make changes or updates to our site, including adjustments for typographical errors or for product specification clarifications, without notice.